Shipping Policy

shipping

Shipping size and weight may vary depending on order NO SHIPPING TO FLORIDA, HAWAII, ALASKA and no international. We do our best to follow state laws and regulations but it is up to you to know your states requirements. We always add extra roaches for insurance.

We do guarantee live on arrival if the temperature in the shipping route is within 55-97F. We do ship with one heat pack at Dubiacolony LLC discretion, if you would like you can purchase extra for $3 if you think you need more than one. We may check temperature and inform you before shipping if we guarantee live arrival and let you decide if you would like to adjust shipping date or get a refund.

Signature required if order’s are $100.00 or greater , PayPal, USPS as well as other shipping services do have other regulations for this.
Live arrival guaranty on temps the the shipping route is within 50-97F on first delivery attempt.

  • Warning there could be a choking, allergic or unforeseeable hazard. Use at your own risk.
  • Dubiacolony LLC is not responsible for lost or stolen packages by the shipping company.
  • It is at Dubiacolony LLC Discretion to use any type of labeling on internal or external on any packaging or otherwise.
  • Dubiacolony LLC is not responsible for 3rd party use.

We will make every reasonable effort to replace DOA above the 10% overcount by weight.. Please include at least one clear photo and a 10 to 15 second video of the dead roaches or other products within three hours of delivery by email or other means if possible.

We ship Monday, Tuesdays and Wednesday by USPS Priority Mail.

  • Order’s for Monday should be placed no later than the sunday prior before 5:00pm PST.
  • Order’s for Tuesday should be placed no later than the Monday prior before 5:00pm PST.
  • Order’s for Wednesday should be placed no later than the Tuesday prior before 5:00pm PST.
  • Orders in some states may be shipped on Thursday at Dubiacolony LLC Discretion.
  • Overnight, Express or Priority shipping is at Dubiacolony LLC Discretion, this is normally shipped during a normal business weekday.

Dubiacolony LLC may ship packages on different schedules other than listed above, it is at our discretion depending on circumstance.

4 Comments

  • junebug321 says:

    I ordered on Feb. 17 and still haven’t received any shipping info and it’s Feb. 20. Any idea when my order will be shipped? Order number is 6457. Thank you.

  • hailey.whitby says:

    I still have not received my package and have tried to reach out to see if there’s anything I can do with no responses. Never had this many issues and am highly disappointed.

    • dataconnect says:

      Hello,
      Hailey
      I Am also disappointed at myself and my company for the poor response time, we did see your ticket and trying to correct your issue.
      Thank you for creating a helpdesk ticket with us, we will make sure you are taken care of.
      Best Regards,
      Robert

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